Discover how Cykloteket achieved a unified retail experience across all sales channels

The Challenge

Cykloteket’s old traditional legacy POS system was not built to be integrated to other retail systems and it could not deliver on true omnichannel retail.

The need for high quality, a great service and a great experience, alongside having an omnichannel approach, were important factors in the decision making process for choosing a new POS system.

“We’re not about selling products. Our main goal is to give our customers the best cycling experience, whether they want to buy a new bike, an accessory or learn more about cycling. We do our very best to give the customers a great experience, online and in our physical stores. Having an omni approach is really important to us,” says Pontus Ericsson, a passionate mountain bike rider and vice president of Cykloteket.

The Outcome

Pontus describes the integration of Sitoo as a smooth ride, saying there was hardly any training necessary because the system is so easy to understand. The fact the app is flexible and gives store associates real-time information on availability of stock, he says is a great advantage.

“A traditional cash register system becomes more costly, with expensive, cash-specific hardware, hardware maintenance costs and ongoing consulting hours for software customization. With Sitoo, all that’s needed is a mobile or tablet. And it’s a cloud-based SaaS solution and all the updates are included free of charge.”

Learn more about how Cykloteket is working with Sitoo in their stores. Fill in the form to download the case study.

Other Successful Cases

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Mathilda Sällberg, Global Retail Buyer at Happy Socks:

"One of the key drivers for us choosing Sitoo as our global point of sale system has been how simple it is to operate, to roll-out and to scale. In addition, Sitoo gives us sales data from our different markets collected in one place."

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Kent Karlsson, CIO at Daniel Wellington:

"We were impressed with Sitoo from the start and their solution is the perfect fit. Not only is it simple to use and able to scale with our growth, it’ll also help us deliver an even better experience to our customers, whether that’s in store or online."

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Finn Stenberg, COO at Nudie Jeans:

"With Sitoo it becomes easy for us to open up new stores all over the world and to synchronize e-commerce with physical stores."

 

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