Leveraging Technology for Growth in 2021:

Future Stores 2021 Benchmarking Report

The importance of technology in retail has been further emphasised in the findings from a new report which surveyed 100 Directors of Retail from organisations across Europe.

In Q2 of 2021, WBR Insights conducted the survey, to find out about the challenges retailers are facing in 2021 due to the impact of the COVID-19 pandemic and the innovative solutions they are putting in place.

The report highlights the importance of blending digital and physical channels, how forward-thinking retailers are going all-in on customer experience in a post-pandemic world, and how investing in technology has been one of the biggest lessons learnt in the pandemic.

Download the report and inside you will...:

• See why retailers across Europe are making CX their number one priority.
• Discover why retailers are  going the extra mile to blend their physical and digital sales channels and make unified commerce a reality.
• Learn the importance of investing in technology to stay ahead of the competition, empower talent and build business resilience.
• Understand why the future of physical retail is bright and thriving.
• Find out why employee engagement is set to be the next big thing in retail.
• Hear what the industry experts from market-leading companies like Sitoo, Concrete, Sainsbury’s and Georg Jensen think about leveraging technology for growth.