2025 Gartner® Market Guide

Discover why the next generation of Unified Commerce Platforms and POS systems is being shaped by AI, agility, and composability.

Creating flowing, flexible, and scalable shopping experiences

For the third consecutive year, Sitoo has been named a Representative Vendor in the 2025 Gartner Market Guide for Unified Commerce Platforms Anchored by AI-Enabled POS for Tier 2 Retailers.

We believe the report outlines how Unified Commerce Platforms anchored by AI-enabled POS:

Drive associate enablement and operational excellence through AI-powered insights, automation, and predictive capabilities.
Create personalized and hassle-free shopping experiences that meet rising customer expectations and strengthen brand loyalty.
Give store teams mobile-first tools and unified interfaces – often described as superapps – that simplify daily tasks and provide real-time access to key information.
Accelerate innovation and sales growth through unified data models and faster POS implementation.
Maintain complete data accuracy and consistency with a single source of truth for products, sales, and customers across all channels.

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Gartner® Disclaimer

Gartner, Market Guide for Unified Commerce Platforms Anchored by AI-Enabled POS for Tier 2 Retailers, By Kelsie Marian, Max Panther Hammond, 27 October 2025.

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