Retail Revelations

October 15, 2026 | 8.00 - 10.30 am | Pan Pacific, London

Retailers are betting big on stores again

Stores are back at the centre of retail strategy.

The best retailers are investing in them not just as places to transact, but as the point where digital convenience, physical experience and human service come together.

Join Sitoo, OneStock and AbsoluteLabs for a morning exploring why stores are winning investment again, what it takes to make stores and online work as one, and why the person on the shop floor matters more than ever.

Because when store associates have live stock, order history and customer context, they can do more than take payment. They can find the size. Save the sale. Recognise the customer. Give them a reason to come back.

Event details:

Where: The Maxwell Room, Pan Pacific
When: October 15, 8.00 am to 10.30 am
Breakfast: Included
Why: Learn how to bridge the gap between retail tech and your people.

Questions: Please reach out to us at event@sitoo.com.

The full day

08:00 - 08:30

Breakfast, coffee & networking

08:30 - 08:40
Welcome & Introductions

08:40 - 09:00
Industry perspective - Melissa Minkow, Global Director of Retail Strategy & Insights, CI&T

09:00 - 09:15
Customer perspective - Sean Langford, Transformation Lead, Jigsaw

09:15 - 09:35
Panel: Sitoo, OneStock, AbsoluteLabs

09:35 - 10:00
Audience Q&A

10:00 - 10:30
Closing remarks & networking

Times are approximate and may shift slightly on the day.

Event speakers

Melissa Minkow

Global Director of Retail Strategy & Insights
CI&T

Melissa is the Global Director of Retail Strategy & Insights at CI&T (NYSE: CINT), a global AI deployment partner for tech-integrated business solutions for companies such as Domino's, Johnson & Johnson, Nestle and more. Previously, she was a senior advisor at Gartner, covering omni-channel, e-commerce, mobile commerce, and social commerce strategy.

Sean Langford

Transformation Lead
Jigsaw

Sean is Transformation Lead at Jigsaw, the British fashion brand known for its creativity, craftsmanship, and distinctive design. He’s helping shape Jigsaw’s next chapter, leading transformation across the business to modernize its digital capabilities, connect the omnichannel customer experience, and evolve operations for future growth.

Event panel

Laura Webb

Oxford Street Flagship Store Manager
Dune

Nathan Hambridge

Senior Retail Operations Manager
Paul Smith

Simon Suarez

Senior Director Enterprise Architecture
AbsoluteLabs